Changes to subscription plans may not complete

Incident Report for Garmin inReach

Resolved

This incident has been resolved.

Posted Apr 30, 2021 - 16:11 EDT

Update

We are continuing to investigate this issue.

Posted Apr 30, 2021 - 15:17 EDT

Investigating

Customers are unable to modify inReach subscription plans. Subscription changes will get stuck processing after users try to complete the change from the Explore website. We recommend waiting until after this issue is resolved to make subscription plan changes.

Posted Apr 30, 2021 - 13:30 EDT

This incident affected: Iridium Activation and Subscription Billing.