Subscription activation, plan switch and deactivation delays

Incident Report for Garmin inReach

Resolved

Activations, deactivations, and plan changes are currently processing normally. No customer action is required; all delayed activations, deactivations and changes have now completed successfully.

Posted Aug 15, 2023 - 19:53 EDT

Investigating

Since about 5:12 PM Eastern US (21:12 UTC), subscription activation, plan switch and deactivations have been delayed. These queued jobs will process when services are restored.

Posted Aug 15, 2023 - 19:20 EDT

This incident affected: Iridium Activation and Subscription Billing and LTE Activation and Subscription Billing.