inReach SMS and Email Messaging Delay

Incident Report for Garmin Services

Resolved

From 9:30 PM EDT May 13th to 9 AM EDT on May 14th, some customers experienced a delay in their SMS (text) and email messages. All messages sent during that time were delivered shortly after 9 AM. New customers or those who hadn't used their inReach in a while were more likely to be affected. SOS communication was not affected.

We have made updates to alert us of this issue immediately. Should it recur while we are working on a permanent fix, we can correct it within minutes.

Posted May 16, 2017 - 11:38 EDT

This incident affected: inReach Messaging.